GRAB, on 24 July 2020, has launched GrabFood, its on-demand digital food delivery service, in Mandalay. The introduction of GrabFood in Myanmar’s second largest city comes after the growing popularity and take-up of the service by customers in Yangon in recent months, with thousands of customers ordering their favorite meals daily using the same Grab App they already trust for daily transportation services. With GrabFood, Grab has invested in human resources, city operations, and technology to bring the industry-leading digital ordering platform to Mandalay eaters who can enjoy their favorite foods from all across the city, with convenient, fast and affordable deliveries.
Customers need not head out and meddle with crowds especially as health authorities continue to encourage social distancing; instead, users can rely on GrabGrab anticipates continued growth in Myanmar with expansion of GrabFood services to Mandalay, Myanmar’s second largest city Food to save them time to focus on other daily priorities as they await safe deliveries of their food orders. At launch, GrabFood is ready to cater to customers in the
four major Mandalay townships– Aungmyethazan, Chanayethazan, Chanmyathazi and Maha Aungmye. In preparation for the launch of GrabFood, the Grab Myanmar team on-boarded the largest number of licensed business food merchant-partners among the delivery platforms currently operating in Mandalay. With no minimum order required, customers simply use the Grab App they already trust to easily make orders of their favorite food and drinks. During the initial trial period, orders were found to be delivered by Grab’s efficient delivery-partners on motorbikes to the customer’s doorstep in under 30 minutes .Aided by Grab’s technologies, they are seeing a shift in how people in Myanmar consume their favourite foods as well as how more traditional restaurant operators have embraced digital channels to find and serve more customers as the nation takes steps towards economic recovery.
Grab has on-boarded hundreds of delivery-partners to operate the GrabFood service and provides numerous benefits to protect their livelihoods. In addition to remuneration above the industry standard, GrabFood delivery-partners are positioned for success with safety gear and
equipment, supplies of persona hygiene, along with training on food handling and hygiene as well as road safety. All delivery-partners are
covered by Trip Insurance during each GrabFood delivery. In addition, all delivery-partners are eligible for financial assistance of MMK 200,000 under the Grab Partner Relief Fund should they be diagnosed with COVID 19 or
officially placed into quarantine by the health authorities.
Source: The Global New Light of Myanmar